Awardco Engage is Awardco's employee sentiment and survey product, providing powerful tools to capture, understand, and act on employee feedback. As an Admin or Manager with elevated permissions, you have access to the platform's configuration and reporting features, which are designed to manage survey setup, analyze results, and gain valuable insights into organizational sentiment.

This article provides a high-level overview of the Admin Portal sections specific to managing Awardco Engage and its underlying user configurations, aligned to the updated multi-product navigation.

For information on core platform functionalities that all users experience—including logging in and general navigation—please refer to our Getting Started with Awardco Engage: For Employees article. Admins and Managers will benefit from reviewing both articles to quickly become proficient with the platform.

1. Accessing the Admin Portal  
2. Key Admin Sections for Engage
   • Insights
   • Users
   • Platform
   • Customize
   • Finance
   • Recognition
   • Marketplace
   • Engagement

Accessing the Admin Portal

To access the Admin Portal:

1. Navigate to your company recognition page, usually `yourcompany.awardco.com`.
2. Use your credentials to sign in, either via email invitation or through Single Sign-On (SSO).

3. Click the Admin Portal link at the bottom of the left navigation menu.

Key Admin Portal Sections

The following sections cover, at a high level, the different areas of the Admin Portal that relate to Awardco Engage, and what settings they contain.

Note: Super Admins will have access to all the sections listed below. You may not be able to see/have access to specific sections based on your role’s permissions.

Insights

The Insights section is your central hub for dashboards, reports, and engagement analytics.

For additional guidance on reading survey results, see:

• Viewing Survey Results: Engagement Survey
• Viewing Survey Results: Simple Survey

Users

The Users section provides core functionality for managing user data, setting up metadata, and defining roles and permissions—critical for controlling survey distribution and reporting access.

Important Note on User Data: While you can view and edit a user's account information or archive/restore them on the Users tab, it is strongly discouraged. Your HRIS system and subsequent user file transfers are the main source of truth for your user database. Any changes made directly in the Awardco platform will likely be overwritten during the next user file import. We recommend making all user updates within your HRIS.

Platform

The Platform section contains administrative controls for managing core system behavior, authentication, integrations, and key communication settings that impact Engage.

Customize

The Customize section focuses on the visual identity and configurable content of your platform, including elements that can surface Engage surveys on the homepage.

Finance

The Finance section consolidates billing and budget-related tools. While not specific only to Engage, it influences how recognition budgets and cost centers are set up across programs that may be informed by engagement data.

Recognition

The Recognition section allows you to configure recognition experiences and programs that can be informed by or aligned to insights gained from Awardco Engage.

Marketplace

The Marketplace section contains the tools for configuring your redemption catalog. While primarily focused on rewards, it is often closely tied to programs you design in response to Engage insights.

Engagement

The Engagement section is where you configure and manage the core components of Awardco Engage—your surveys.

Note: The actual creation of Pulse, Engagement, and Custom Surveys now takes place in the main "Surveys" section of the employee experience, outside of the Admin Portal.

Creating and Managing Engagement Surveys

Creating and Managing Simple Surveys

Awardco Engage Admin FAQ

If you have any questions, please contact Awardco Admin Support.