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Upload Branded/Custom Products

Updated

Enhance your employees' redemption experience and reinforce your brand by adding (or maintaining) custom branded items as redemption options. The upload process is quick and straightforward, saving you valuable time. This article guides you through uploading your company's branded items as choices for your employees when they redeem their points.

  1. Uploaded Custom Item Use Cases
  2. Locating the Upload Tool
  3. Adding a New Item
  4. Adding Item Variants
  5. Adding Logistics Details and Other Settings
  6. Adding Items to Catalogs
  7. Managing Uploaded Items

Uploaded Custom Item Use Cases

Custom item uploads are ideal for products that your organization fulfills internally, such as:

  • Company Store/Swag: T-shirts, water bottles, or other branded merchandise.
  • Unique Fulfillment Items: Internal gift certificates, plaques, or custom corporate awards.
  • Unique Experiences: Lunch with the CEO, extra PTO, or continuing education opportunities.

Locating the Upload Tool

To locate the tool that allows you to upload custom items:

  1. Log in to your account.
  2. On the homepage, select the “Admin” button at the bottom of the left navigation menu.
  3. From the left navigation menu, click “Marketplace” and then "Upload Items."

This will take you to your catalog of uploaded items. If you haven't uploaded any items previously, the page will be empty.

Adding a New Item 

The process begins by clicking Add Item on the far right side of the page. The system utilizes a streamlined, two-tab process to configure your item.

 

Step 1: Enter General Info

The system always requires the basic item details first in this tab:

  1. Enter a Title and a Product Description.
  2. Assign a Category to your uploaded item by selecting the most appropriate option from the provided list. This categorization enhances redemption reporting and makes order identification more detailed.
  3. In the Email Notifications field, you can optionally add an email address to alert a user or group when the item is ordered.
    • Note on Notifications vs. Reporting: While setting an email here triggers a notification for each individual order, many admins prefer to track all client-fulfilled redemptions through the Client Fulfillment Report. This report provides a centralized view of all order details, including shipping information and item variations, without requiring an email for every transaction.
  4. Click "Save Changes." You can also click "Preview" to view your item from the perspective of an employee looking to redeem their points.

     

Step 2: Configure Item Type and Core Details

After saving the General Info, click on the Variants & Logistics tab.

  1. Click the “+ Create Item” button.



     
  2. Select the item type:
  3. Choose “Single Item” if the product has no options (no variants).
  4. Choose “Item with Variants” if you need to set up options like size, color, etc.(See the Adding Variants section below).
  5. Click “Next.”

 

For Single Items (No Variants)

If you selected “Single Item,” the item will now appear in the table under the Active tab.

  • Add Image(s): Click on the image icon in the leftmost column.
  • SKU: Input a custom SKU number, if applicable. This is used to track the item for your internal records (required information if Inventory Tracking is enabled).
  • Pricing: Click the pencil icon under the “Pricing” column to set the price. The two pricing styles you can set are:
    • Static Pricing: The item has one fixed price.
    • Variable Pricing: Pricing can be in a range, meaning the user can select a value between a minimum and maximum price (useful for donations or gift cards).

  • Once a price is input, click “Save.”
  • Click “Save Changes” to finalize the configuration on this tab.

Adding Item Variants

If an item you are adding has different variants (e.g., different colors, sizes, etc.), you'll configure them on the Variants & Logistics tab.

  1. After selecting "Item with Variants" in the "+ Create Item" modal, click “Add Variants.”

  2. Define Options:
    • Add an Option Title (e.g., "Color," "Size").
    • Enter the appropriate Option Values (e.g., "Small, Medium, Large").
      • Note: To add several values, enter a value in the "Option Values" field and click Enter to begin entering the next value.
    • If more than one option is added, the system will combine them and generate every possible variant combination (e.g., if Color and Size are selected, variants are generated for each color and size combination). You're able to archive any unneeded combinations after they are created.

  3. Add the appropriate images. Set Pricing and SKU Logic: You can apply shared logic or unique logic to all combinations in the table below:
    • Shared Logic: Toggle "on" for "Use the same SKU for all variants" and/or "Use the same price for all variants."
      • If the SKU toggle is on, enter the SKU number in the field provided.
      • If the price toggle is on, click "Edit Price" to select the desired pricing style (Static or Variable).



         
      • Unique Logic: If the toggles are off, you must input a unique image, SKU number, and pricing information for each variant combination in the table.
        • Note: A SKU is required for each variant when Track Inventory is enabled.
  4. Click “Save Changes.” You can click “Preview” to view your item from the perspective of an employee.

Adding Logistics Details and Other Settings

Utilize the following settings on the Variants & Logistics tab to manage fulfillment, inventory, and order limits.

Inventory Tracking

  1. Toggle "on" to allow you to set and manage inventory for the item or its variants.
    • Crucial Detail: When Track Inventory is enabled, the system automatically makes out-of-stock variants unavailable for purchase, preventing end-users from ordering unfulfillable items.
  2. The variant table below now has an Inventory column. Click “+ Add Inventory” next to an item/variant.



     
  3. Set Initial Inventory: Select “Set to” in the Adjust by drop-down menu, and input the number of units you have in the Amount field. Click “Save.”

Adjust Inventory: Anytime you need to add or remove units due to factors outside of redemption, click the pencil icon next to the inventory number and select “Increase by” to add inventory, or “Decrease by” to take away inventory.

Other Settings

  • Max Order Size: Limit the number of items that can be purchased by a user in one order.
  • Delivery Method:
    • Shipped: For physical items; will require users to input their shipping address.
    • Emailed: For digital items; will only require the user to input an email address to have their redemption sent to. 

Click “Save Changes” to save these settings.

Adding Items to Catalogs

Before you add your custom item to a catalog, ensure you have the following fields complete on the single item and/or variants:

  • Title
  • Max Order Size
  • Delivery Method
  • SKU (if tracking inventory)
  • Price

For comprehensive instructions on adding these uploaded items to specific catalogs, please refer to the “Amazon and Custom Item Catalogs” support article. The basic steps to doing so are:

  1. Log in to your account.
  2. On the homepage, select the “Admin” button at the bottom of the left navigation menu.
  3. From the left navigation menu, click “Marketplace” and then "Catalogs."
  4. Locate the catalog to which you want to add items and click Edit Items.


     
  5. Click Add Items. 
  6. Select Uploaded Items from the item source dropdown menu.


     
  7. Locate your uploaded item and click Add to Catalog. 

 

Managing Uploaded Items

To find and manage custom items you have previously added:

  1. Log in to your account.
  2. On the homepage, select the Admin button at the bottom of the left navigation menu.
  3. In the left navigation menu, click Marketplace, then Upload Items. 

Editing and Archiving Items

  • To edit an item’s details: Click the stacked three dots icon next to the item, and click “Edit.”


     
    • To edit a variant: If an item has variants, you are able to make edits to the images, SKU, inventory, and/or pricing information directly in the table, or click the icon to the right of the variant to archive it.

       
  • To archive an item: Click the stacked three dots icon next to the item and click “Archive.”

      
  • To reactivate an archived item or variant: Click the Archived tab, click the stacked three dots icon next to the item, and click “Make Active” (for an item) or select the “Restore Variant” icon (for a variant).

 

 

If you have any questions, please contact Awardco Admin Support.

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