Contact Support

The Awardco Mobile App: Access, Features, and Settings

Updated

The Awardco Mobile App is the fastest and easiest way to stay connected with your organization's culture, allowing you to access both recognition and engagement features from the Apple App Store or Google Play Store anytime, anywhere. Because this app serves as a unified hub, this article identifies which features are specific to Awardco Recognition (such as the social feed and point redemption) and which are specific to Awardco Engage (such as survey access and participation). As you read through this guide, please note that the specific features visible to you will depend on which products your organization has enabled.

Important Note: The Awardco Mobile App is available for download now; however, you will not be able to log in or use the app unless your organization has specifically enabled it. If you are unable to find the app in the store or experience persistent login issues, please check with your internal HR or platform administrator to confirm that the app is active and available for use by your organization.

  1. Key Features
  2. Download and Log In
  3. Setting Up Biometric Login (Face ID/Touch ID) 
  4. Push Notification Management 
  5. Key Information
  6. FAQ

 

Key Features

The mobile app provides a secure, streamlined experience with the full user functionality you're used to, now optimized for your phone:

  • Instant Access with Biometric Login: Log in instantly and securely with your device's native Face ID or Touch ID, if available to you. (You’ll still need to login with SSO or username/email and password when you login for the first time or as frequently as your organization requires).

  • Real-Time Push Notifications: Get instant alerts on your phone when you receive recognition or when a new survey is available for you to complete. If this feature is enabled by your company. (You can edit your notification settings within the mobile app by going to My Profile → Notifications; You must also grant device permissions for notifications to be sent by the app).

  • Recognize & Reward: Easily send recognitions and rewards to your colleagues, if this is part of your program (if enabled for your organization). 

  • Take Surveys: Access and complete employee engagement surveys on the go.

  • Social Feed: View all the great work being recognized across your organization.

  • Redeem: Browse the marketplace and use your points to redeem rewards (if enabled for your organization).

 

Downloading and Logging In

Getting started is simple:

  1. Open the Apple App Store or Google Play Store on your phone.

  2. Search for "Awardco".

  3. Download and install the app.

  4. Launch the app and enter the email associated with your Awardco account to verify your organization's domain.

  5. Check your email inbox for the verification email and click the "Select this account" link.

  6. Note: This verification link needs to be opened on the same device where you installed the app.

  7. You will then be brought to your organization's platform login page. Log in using your company's standard process (SSO or username/email and password).

 

 

 

 

Setting up Biometric Login (Face ID/Touch ID)

Biometric Login allows you to quickly and securely access the app in the future without entering your full credentials every time.

How to Enable It: After you log in for the first time with your standard company authentication:

  1. The app will prompt you to enable Biometric Login (Face ID or Touch ID, depending on your device).

  2. Follow the on-screen prompts to confirm and enable the feature.

How to Manage It: You are always in control and can enable or disable this feature anytime:

  • Go to My Profile → Settings.

Note: You may still need to log in using your company's standard authentication method from time-to-time. Your organization determines the frequency of these logins.

Managing Push Notifications

Push notifications provide real-time alerts for recognitions and other events.

Requirements for Notifications to Work: For you to receive push notifications, three things must be true:

  1. Your company must have enabled the feature.

  2. You must grant permission for the app to send you notifications on your mobile device when prompted.

  3. You must be opted-in to receive notifications within the app.

How to Manage Your Notification Preferences: You can manage what alerts you receive within the app:

  • Go to My Profile → Settings → Notifications.

Important Things to Know

  • No Point Purchases: You cannot purchase points through the mobile app (if your organization allows this feature). This action must be completed on the full desktop website.

  • Platform Host Location: The app currently only supports companies hosted on US-based servers. If your company is hosted in Canada or Europe, the app may not be accessible for login yet.

  • No Admin Access: The app does not provide access to the Admin Portal or any administrative features. 

FAQ

  • Why can't I find the app, or why am I having trouble logging in?
    • Not all companies have enabled the mobile app yet. If you are having trouble finding the app or logging in, please contact your internal HR or platform administrator to confirm if your organization has enabled access.
    • NOTE: The app is called “Awardco” in the Apple App Store and Google Play Store

  • Is the app available on my device?

    • The Awardco Mobile App is available on the Apple App Store for iOS and on the Google Play Store for Android devices. It is also supported on tablets like the iPad.

  • Is the app available globally?

    • Yes, the Awardco Mobile App is available for download in many countries worldwide.

    • However, the app is currently only supported for companies that host their Awardco platform on US-based servers. If your company is hosted in Canada or Europe, the app may not be accessible for login yet. If you are having trouble logging in, please check with your internal platform administrator.

  • If I click on an Awardco link, will it open in the app?

    • Yes. If you have the app installed, any Awardco link you click (for example, in an email or SMS notification) will automatically open the app.

  • What login methods does the app support?

    • The app supports the same login methods you use on the desktop site, including Single Sign-On (SSO) or your standard username/email and password.

  • How does Biometric Login (Face ID/Touch ID) work?

    • After you log in for the first time with your standard company authentication, the app will prompt you to enable Biometric Login (Face ID or Touch ID, depending on your device). This allows you to quickly and securely access the app in the future without entering your full credentials. You are always in control and can enable or disable this feature in your My Profile → Settings.

    • NOTE: You may still need to log in using your company's standard authentication method from time-to-time. Your organization determines the frequency of these logins.

  • Does the app access my personal files or photos?

    • The app only accesses your files or photos if you specifically choose to upload one (for instance, to update your profile image or add a photo to a recognition). It follows all standard permission guidelines.

  • How do I turn on Push Notifications?

    • Push notifications provide real-time alerts for recognitions and other events. For this to work, your company must have enabled the feature, you must be opted-in to receive notifications, and you must grant permission for the app to send you notifications on your mobile device when prompted. You can manage your notification preferences within the app by going to My Profile → Settings → Notifications.

  • Can I purchase points within the app?

    • No. Users are currently prevented from purchasing points within the mobile app. You must use the full web platform to purchase points, if your organization allows it.

 

 

If you have any questions, please contact our Awardco Support Team.

Related to