This article will help you set up your notifications in your account to stay up to date on the recognitions being sent around your team and organization. Platform administrators have the ability to disable this feature meaning it's possible you do not have the "Notifications" tab enabled in your account information. Note: These settings only apply to Recognition and Earn programs, and exclude automated programs (Service Awards, Birthdays, and Onboarding).
Note: If you have permission to alter your notification preferences, the default notification setting will apply to your account until you visit the notification preference page. This default setting is applied when you first view this page, which requires logging in. To ensure you receive the desired notifications, it is recommended to log in and configure your notification preferences as soon as possible.
Locating the Notifications Configuration Screen
Begin by logging into your account and clicking your name in the top right corner of the page. From the drop down menu, select My Account. This will take you to the account settings section of your account. From here, select the notifications tab on the left side of the screen.
Understanding the Notification Options
None
If "None" is selected, you will receive no notifications when other platform users are recognized through Recognition and/or Earn programs. This designation applies only to notifications sent when others are recognized. Even if "None" is selected, you will still receive notifications for awards in which you are a participant.
Direct Report
For those who manage a team, selecting "Direct Report" ensures you receive notifications when your direct reports are recognized. This allows managers to stay informed about their team's accomplishments and celebrate them appropriately.
Additional Details:
- A "direct report" refers to employees who report directly to you in your organization’s hierarchy.
- Notifications for direct reports’ recognitions will include details about the recognition (e.g., the message, the sender, and the program).
- This setting is particularly useful for managers to stay engaged with their team members’ achievements without being inundated with broader organizational notifications.
Team
The "Team" setting uses your organization's hierarchy when determining who to notify. If you select "Team," you will receive notifications when your manager, employees who are also direct reports to your manager, or any of your direct reports are publicly recognized through a Recognition and/or Earn program. This is shown in the infographic below. In this example you are the icon in dark blue. If you enable the "Team" recognition setting, you will receive an email whenever anyone marked in light blue is recognized publicly.
My Circle
If My Circle is available in your recognition platform, you can select this option to receive notifications when anyone in your circle is recognized. This is a customizable feature that allows you to define a specific group of colleagues whose recognitions you’d like to track.
Metadata
Based on your platform settings, the metadata option may or may not be visible. The "Metadata" notifications designation allows you to select very specific subgroups in your organization for which you would like to receive notifications. As an example, imagine you work in finance in New York and would like to see all recognitions sent in your department. You would use the available metadata filters to select your location and your department.
Remember, for this option to be available, metadata must be configured by your system administrators. The fields shown below are just a demonstration of how this option can be used and your organization's platform may not have the same options.
All
If you select the "All" designation, you will be notified whenever any recognition is sent through a Recognition and/or Earn program, provided the recognition is set to be visible publicly. This option should be used very rarely. Only in organizations of less than 100 or so individuals will it make sense to enable this feature.
If you have any questions, please contact our Awardco Support Team.