Allowlisting Awardco Support, Emails, and Redemptions

Use this article when your IT/security team needs to allowlist Awardco support, chat, emails, or redemption services so admins and employees can access help, messages, and rewards without being blocked by firewalls or filters.

NOTE: Per Awardco Security and Product, these steps are case‑by‑case troubleshooting guidance, not standard implementation requirements for every customer.

1. When to Use This Article
2. How to Share This Article With IT/Security
3. How Awardco Support and Redemptions Work Behind the Scenes
4. Allowlisting Awardco Emails
5. Allowlisting Awardco Platform Mail IP Addresses
6. Allowlisting Images and Media
7. Allowlisting eGift Card Vendors (Tango)
8. Allowlisting Awardco Support Center and Chat
9. Quick Reference: Common Domains and Why They Matter
10. If Issues Continue

When to Use This Article

Share this article with your IT or security team if you see any of the following:

• The Platform Homepage is not loading properly
• Awardco support or system emails are missing, routed to spam, or consistently quarantined.
• Images on the platform or in emails are not loading correctly.
• Reward content (like eGift cards) does not load correctly in emails or on the platform.
• Only some users or locations at your company can see Support/chat or access support articles (often due to network or proxy differences).
• The Support chat widget is missing or stuck loading in the Awardco experience.
• The Support portal or support articles fail to load or show error pages for some or all users.

If you are not experiencing any of these issues, you generally do not need to change your firewall or email settings.

How to Share This Article With IT/Security

When you escalate to your IT or security team, you can use or adapt the language below:

Suggested message to IT/security

“We are seeing issues with users accessing Awardco Support (chat and/or support articles) and/or receiving Awardco‑related emails or eGift cards.

Awardco has confirmed that some of these services are delivered through Salesforce Experience Cloud and trusted third‑party vendors. Our firewall, proxy, or email security tools may be blocking or inspecting this traffic.

Can you please review the domains, subdomains, and IP addresses listed in this article and ensure they are allowed for outbound HTTPS and email traffic from our network? These changes should only be needed if we are actively experiencing issues, not for every environment.”

How Awardco Support and Redemptions Work Behind the Scenes

Awardco’s Support Center, chat, and some redemption flows are delivered through Salesforce / Salesforce Experience Cloud and third‑party vendors (e.g., eGift card providers, image CDNs). In some environments, company firewalls, proxies, or web filters can block these underlying domains or IPs, which prevents the chat widget, support content, or eGift emails from loading correctly.

Because these controls live in your environment, your IT/security team is best positioned to review and adjust allowlisting as needed.

Allowlisting Awardco Emails

Allowlist the following email addresses and patterns to ensure Awardco emails reach both admins and employees:

Core platform and support

• Platform no‑reply: no-reply@[client].awardco.com
  • Example: no-reply@acme.awardco.com
• Support replies: support@awardco.com

Program and operations emails

• Invoicing (admins only): system@sent-via.netsuite.com
• Engage surveys: noreply@surveys.awardco.com
• Pulse and marketing updates: marketing@awardco.com
• Corporate giving / fulfillment: system@deposco.com
• eGift cards: noreply@tangocard.com
• PayPal (some countries): service@paypal.com
• Prepaid Cards: auto-confirm@prepaiddigitalsolutions.com

Emails from Qualtrics: (For surveys)

• IP Addresses: EMEA and APAC- 139.60.152.0/22 (range)
• All other regions - 162.247.216.0/22 (range)

Recommended actions for IT/email admins:

• Add these senders to allowed sender or trusted sender lists in your email security tool.
• Ensure they are not being auto‑quarantined or rewritten in a way that breaks links or images.
• Where possible, add the entire domain (e.g., @awardco.com, @surveys.awardco.com, @tangocard.com) to your allowlist rather than individual addresses.

Allowlisting Awardco Platform Mail IP Addresses

Awardco uses additional mail‑sending infrastructure for platform emails. If your environment relies on IP‑based allowlisting, add the following:

Recommended actions for IT/email admins:

• Add these IPs to trusted mail server or safe IP lists if your system blocks or heavily inspects unknown senders.
• Confirm reverse DNS and SPF/DKIM/DMARC checks are not being blocked for these hosts.

Allowlisting Images and Media

Allowlist the following domains so images load correctly in the Awardco platform and in Awardco emails:

• cloudinary.com
• res.cloudinary.com
• app.giftango.com
• m.media-amazon.com

These are used for hosted images, catalog content, and some reward‑related visuals.

Allowlisting eGift Card Vendors (Tango)

For clients that use eGift cards or prepaid cards powered by Tango, allowlist the following:

eGift card email domains

• email.tangocard.com
• rewardmail.tangocard.com

Tango eGift card IP addresses

If your email or network filters require explicit IP allowlisting, Tango recommends allowing the following IPv4 and corresponding IPv6 addresses:

Recommended actions for IT:

• Ensure outbound mail and web traffic to these IPs and domains is permitted.
• If you use IP‑based allowlisting, add both IPv4 and IPv6 where applicable.
• Re‑test eGift card delivery and link‑click behavior after changes.

Allowlisting Awardco Support Center and Chat

Allowlist the following support‑related domains and email to ensure users can view Awardco support articles and the in‑app chat experience:

Support email

• support@awardco.com

Support Center and chat domains

• awardco.my.salesforce-scrt.com
• awardco.my.site.com
• http://force.com/
• http://salesforce.com/

NOTE: These domains are used specifically for Awardco’s Salesforce‑hosted Support Center and chat. Only request allowlisting if Support/chat is not visible or not loading for your users.

Recommended actions for IT:

• Confirm these domains are not blocked or aggressively inspected by web filters, SSL inspection tools, or proxies.
• Allow outbound HTTPS traffic to these domains for all users who need Awardco Support access.
• Test again after changes by loading the Awardco Support Center and chat from an affected network.

Quick Reference: Common Domains and Why They Matter

Use this table as a quick way to explain to IT which domains matter and who they impact:

If Issues Continue

If your IT/security team has allowlisted the relevant domains and IPs and you still see problems:

1. Capture a screenshot of the error or missing content.
2. Collect example users, timestamps, and any relevant email headers or firewall logs.
3. Contact the Awardco Support team at support@awardco.com or via the in‑app Resource Center (if available), and include:
   • A brief description of the issue.
   • What your IT team has already allowlisted.
   • Any error messages or network logs they can share.

This will help Awardco quickly confirm whether the issue is environmental (firewall/email) or something we need to adjust on our side.

If you have any questions, please contact Awardco Admin Support.