The "Thank a User at Redemption" feature allows your users to express gratitude to the specific individuals whose recognition points made their redemptions possible. This article will guide you through the end-user experience, detail the steps for enabling this feature, and provide answers to frequently asked questions.
End User Experience
When a user completes a redemption using points they received from other users, a "Send a Thank You" prompt will automatically appear on the order completion page. This prompt displays a list of all users who contributed points towards the redemption, along with the corresponding recognitions sent with those points, presented in chronological order.
Once the user clicks "Send a Thank You," a recognition form will appear, pre-populated to thank the user(s) responsible for the points that enabled their redemption.
After the recognition is sent, the user is redirected back to the order confirmation page and receives a confirmation that their recognition thanking the user(s) was successfully sent.
How to Enable “Thank a User at Redemption”
Enabling "Thank a User at Redemption" involves two main steps: creating a dedicated "Thank a User" recognition program and then activating the setting within your platform's recognition program settings.
Create the “Thank a User” Recognition Program
First, you need to create a recognition program that will be specifically linked to the "Thank a User at Redemption" feature. The steps below outline recommended program setups for this feature. For more detailed information on recognition program settings, please refer to our Creating and Managing Recognition Programs support article.
You have the option to set up this program as either non-monetary (points disabled) or monetary (points enabled). We’ll outline the setup for both program types.
Option 1: Creating a Non-Monetary "Thank a User" Recognition Program
- Log into your recognition platform.
- Select the Admin button at the bottom of the left navigation menu.
- From the left navigation menu, select “Recognition,” "Programs," then "Recognition Programs.”
- Click "Create Program."
- Name the program (e.g., "Thank a User Recognition"), select a start date, and click "Create Program."
- From the "Program Category" dropdown menu, select "Other."
- Navigate to the "Eligibility" tab.
- Leave both "Giver Eligibility" and "Recipient Eligibility" set to "All Users." If you choose to limit eligibility by specific users or metadata values, ensure it aligns with your desired "Thank You" functionality.
- Go to the "Points" tab.
- Toggle "Points" to "Off." This will ensure the recognition does not award additional points.
- Proceed to the "Display" tab.
- Under "Recognition Settings," select "Allow public posting to feed" if you want these thank you messages to appear on your social feed, or deselect it for private recognitions.
- (Optional) Upload a feed banner image.
- Press "Save Changes."
Option 2: Creating a Monetary "Thank a User" Recognition Program
If you wish for users to award a small number of points when sending a thank you, follow these steps:
- Log into your recognition platform.
- Select the Admin button at the bottom of the left navigation menu.
- From the left navigation menu, select “Recognition,” "Programs," then "Recognition Programs.”
- Click "Create Program."
- Name the program (e.g., "Thank a User Recognition"), select a start date, and click "Create Program."
- From the "Program Category" dropdown menu, select "Other."
- Navigate to the "Eligibility" tab.
- Leave both "Giver Eligibility" and "Recipient Eligibility" set to "All Users." If you choose to limit eligibility by specific users or metadata values, ensure it aligns with your desired "Thank You" functionality.
- Go to the "Points" tab.
- Toggle "Points" to "On."
- Choose which options are displayed to users on the recognition preset (e.g., Preset label, Award value in points, Award value in local currency).
- Add preset values or define a custom award amount range.
- Set "Display Available Budget Balance" to "Yes."
- Determine which budgets will be accessed by this program. (For more details on budget access, please see the "Creating and Managing Recognition Programs" article.)
- Proceed to the "Display" tab.
- Under "Recognition Settings," select "Allow public posting to feed" if you want these thank you messages to appear on your social feed, or deselect it for private recognitions.
- (Optional) Upload a feed banner image.
- Press "Save Changes."
The steps outlined above detail the basic recommended settings for a "Thank a User at Redemption" recognition program. If you require further customization not covered here, such as setting limits and approvals, please consult the Creating and Managing Recognition Programs support article.
Enable the “Thank a User” Setting in Recognition Program Settings
Once your "Thank a User" recognition program is created, follow these steps to enable the "Thank a User" feature:
- Log into your recognition platform.
- Select the Admin button at the bottom of the left navigation menu.
- From the left navigation menu, select “Recognition,” "Programs," then "Recognition Programs.”
- Click the "Settings" tab.
- Scroll down the page and click "Advanced."
- Toggle "Thank You" to "On."
- From the dropdown menu, select the recognition program you created specifically for "Thank a User at Redemption" (e.g., "Thank a User Recognition").
- Click "Save Changes."
FAQ
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Q: Does the "Thank a User" recognition program have to be monetary?
- A: No, the "Thank a User" recognition program does not have to be monetary. You have the option to set it up as a non-monetary program by disabling points in the program settings.
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Q: Can the recognitions sent through "Thank a User at Redemption" be defaulted to private?
- A: Yes, you can configure the recognitions to be private. In the "Display" tab of your "Thank a User" recognition program settings, under "Recognition Settings," you can choose whether to "Allow public posting to feed." If you deselect this option, the recognitions will be sent privately to the recipients.
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Q: What happens if the selected recognition program is deleted or disabled?
- A: If the recognition program linked to the "Thank a User" feature is deleted or disabled, users will no longer be prompted to send thank you recognitions at redemption until a new program is selected.
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Q: Can I change the recognition program associated with "Thank a User at Redemption" after it's been set up?
- A: Yes, you can change the associated recognition program at any time by navigating back to the "Recognition Program" settings, selecting a different program from the dropdown menu, and clicking "Save Changes."
If you have any questions, please contact Awardco Admin Support.