The Do Not Archive list is a tool used to exclude users from being removed from the platform when left off of a user file being uploaded with "Archiving" activated. While generally reserved for System Users and Admins, it is possible to add any user to the list. When deciding to make these types of additions it is important to keep some points in mind:
- The user will be maintained on the Awardco platform, even if they no longer work for the company. Until removed:
- They will still accrue points, through automated programs, service awards etc...
- They keep all of the attributes they had at the time of termination.
- They will be able to reset their password and access the platform through standard login.
- The system cannot and will not recognize them any differently than any other employee.
- Removing the user will be the responsibility of a company admin:
- The user will need to be manually archived through the Users tab of the Admin Console in the platform.
- The admin must then inform their CSM that the user is no longer with the company so that the import can be updated to exclude that user going forward.
Until the users have been removed, Awardco can only consider them as active users and will award points accordingly. For this reason, please remove these users as quickly as possible. Please reach out to your Awardco point of contact to discuss the implementation of this setting.
If you have any questions, please contact Awardco Admin Support.