Insufficient Points Error (Legacy)

1. Queues
2. Recognition Programs
3. Pending Approvals
4. Adding Points to Budgets

Queues

Some recognitions sent to the Errors tab in Queues might have the error "Insufficient points in your budget to reward". This means the budget attached the recognition didn't have enough points to award the user. Follow the instructions below to remedy this.
 

1. Verify the Budget name in the recognition sent to the Errors tab.
2. Click on the Budgets tab at the top of the screen and locate the budget.
3. Click on the "..." icon to the right of the budget, click Add/Remove Points, enter enough points to cover the recognition, and click Update Balance. The points added are pulled from the Company Account figure on the left side of the page.
4. View the recognition in the Errors tab, select the check box to the left of the recognition, and click Move to Pending. The recognition is now moved to the Pending tab. The recognition date will remain the same but the recognition will be sent at the top of the next hour.

Recognition Programs

When going to award points in a program a user has access to, it's possible an "Insufficient Points" error appears. This means the budget attached to the recognition program doesn't have enough points to award. Follow the instructions below to remedy this.
 

1. Verify the name of the budget you are attempting to award points from. Depending on program settings, the budget name is available on the recognition form. If you're unsure, access Recognition Program Settings, click on the name of the program, select the Rules tab, and scroll down to the Budgets settings. If Central Budget access given to one budget, the budget name is listed below the Budget Access toggle. If Allowable Access Budgets access is configured, view the budget names you have access to on the Budgets tab. 
2. Click on the Budgets tab at the top of the screen and locate the budget.
3. Click on the "..." icon to the right of the budget you'd like to fill, click Add/Remove Points, enter enough points to cover the recognition, and click Update Balance. The points added are pulled from the Company Account figure on the left side of the page.
4. Submit the recognition.

Pending Approvals

Approving recognitions in the Pending Approvals queue can sometimes generate an "Insufficient Points" error. This means the budget attached to the recognition or Earn program don't have enough points to award. Follow the instructions below to remedy this.
 

1. Click on the arrow symbol to the left of the recognition or Earn request pending approval. Verify the name of the budget from which the pending points will be awarded.
2. Click on the Budgets tab at the top of the screen and locate the budget.
3. Click on the "..." icon to the right of the budget you'd like to fill, click Add/Remove Points, enter enough points to cover the recognition, and click Update Balance. The points added are pulled from the Company Account figure on the left side of the page.
4. Approve the pending recognition or Earn request.

Adding Points to Budgets

It's possible an "Amount not valid" error appears when adding points to budget. This means there aren't enough points in the Company Account to allocate to budget. Follow the instructions below to remedy this by adding points to your platform.

1. Navigate to the Admin portal.
2. Click on the Budgets tab.
3. Select Add Points in the Points Summary, or click on the dollar bill icon just to the left of your name at the top right corner of the screen.
4. If adding points via the dollar sign icon, click the Add Points button on the Points Management Page. 
5. You will be asked to enter the number of points you would like to add to the platform. Enter a value in either the points or funds boxes and the equal value will automatically be filled in the other corresponding box. For your convenience, your platform's point to currency ratio is displayed directly below these boxes. Attach a note to the deposit and click Add Points. Depending on your invoicing method, the action in this step may or may not trigger an invoice. Verify your invoicing method before adding points.
6. The updated Company Account balance will reflect in the Points summary on the left side of the screen in the Budgets tab. Click on the "..." icon to the right of the budget you'd like to fill, click Add/Remove Points, enter enough points to cover the recognition, and click Update Balance.

Please also reference the following articles for more context:

Admin Queues
 

Recognizing Others Using Multiple Recognition Programs
 

Processing Approvals for Pending Recognitions

Managing Budgets