This article will help you understand how to change the amount of money that has already been awarded to an employee. Typically this occurs when resetting a monthly or quarterly budget, or when an employee is no longer with the company and you want to zero out their balance.
Important Note: Awardco suggests using the “delete recognition” method to adjust point balances instead of manual changes. Click here for deletion instructions.
- Log in to your account.
- On the homepage, select the Admin button at the bottom of the left navigation menu.
- From the left navigation menu, click “Users” and then "User Management."
- Here you'll see a complete list of the users in your platform. Locate the employee whose points you want to adjust.
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Click on the number displayed in the "Balance" column for that employee.
- In the dialog box, type the new desired point balance in the "Amount" field. For example, to set their balance to $50, type "50." To remove their balance entirely, type "0."
- Click OK to make the change.
Note: The adjusted balance cannot be higher than the existing balance. To increase the points awarded in a recognition, you will need to first zero out the current balance and then create a new recognition with the higher point value.
The adjusted point balance will be refunded to the company budget, not the specific budget it originally came from.
If you have any questions, please contact Awardco Admin Support.