User Impersonation

The user impersonation feature allows administrators to quickly address user-specific issues without requiring direct user intervention. This can be particularly useful for time-sensitive tasks or when a user is unavailable. For example, you can use it to approve a recognition request while a manager is on leave or to adjust a user's notification settings.

 

1. Enabling User Impersonation
2. Impersonating a User 
3. During Impersonation
4. Important Considerations

Enabling User Impersonation

Only system administrators or users with the "Admin" role can enable user impersonation. Follow these steps:

1. Log in to the platform.
2. On the homepage, select the "Admin button" at the bottom of the left navigation menu.
3. From the left navigation menu, click “Platform” and then "Advanced Settings."
4. Toggle "Admin Impersonate" to "On." 

Impersonating a User

Once user impersonation is enabled:

1. Log in to the platform.
2. On the homepage, select the "Admin" button at the bottom of the left navigation menu.
3. From the left navigation menu, click “User” and then "User Management."
4. Locate the user you wish to impersonate.
5. Click the three-dot icon next to their name and select "Impersonate User."

During Impersonation

While impersonating a user, a blue bar will appear at the top of the screen displaying "IMPERSONATING [USER FIRST NAME AND LAST NAME]. Return to my account." Click "Return to my account" to exit the impersonation and return to your own account.

Important Considerations

• Any actions taken during impersonation will be recorded as if the user performed them.
• This is not a test environment. You will have full access to the user's account, including the ability to recognize others, modify user information, and spend points.

If you have any questions, please contact Awardco Admin Support.