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Insufficient Points Error

Updated

You may encounter the "Insufficient Points" error in four main scenarios: recognitions in the queue, recognizing through a program, approving recognitions, and managing budgets. The information below outlines each of these instances and provides solutions.

 

  1. Queues
  2. Recognition Programs
  3. Pending Approvals
  4. Adding Points to Budgets
  5. Additional Resources

 

Queues

Recognitions in the Queues "Errors" tab showing "Insufficient points in your budget to reward" mean the budget lacks enough points. To fix this, follow these steps:

  1.  From the "Queues" tab in the admin portal, note the "Budget name" for the recognition in the "Errors" tab.

  2. Click “Finance,” then “Budgets.”
  3. Locate the identified budget.
  4. Click the "..." icon to the right of the budget, select "Add/Remove Points," enter the required number of points to cover the recognition, and click "Update Balance." The added points are drawn from the "Company Account" balance displayed on the left side of the page.
  5. Click “Queues.”
  6. Click the “Errors” tab and locate the recognition.
  7. Select the checkbox to the left of the recognition and click “Move to Pending.” The recognition will now be moved to the "Pending" tab and will be sent at the top of the next hour, retaining its original recognition date.

 

Recognition Programs

When attempting to award points through a program a user has access to, an "Insufficient Points" error may appear. This means the budget linked to the recognition program does not have enough points to award. Follow these steps to resolve this:

  1. Identify the name of the budget you are trying to award points from. Depending on the program settings, the budget name might be visible on the recognition form. If you are unsure:
    • On the homepage, select the Admin button at the bottom of the left navigation menu.
    • Click “Programs,” then “Recognition Programs” from the left navigation menu.
    • Click on the name of the program.
    • Select the "Points" tab.
    • Scroll down to the "Budgets" settings.
      • When "Central Budget access given to one budget" is enabled, the budget name appears below the "Budget Access" toggle.
      • If "Allowable Access Budgets" is configured, view the budget names you have access to on the "Budgets" tab.
  2. Click “Finance,” then “Budgets” in the left navigation menu.
  3. Locate the identified budget.
  4. Click the "..." icon to the right of the budget you want to fund, select "Add/Remove Points," enter the required number of points to cover the recognition, and click "Update Balance." The added points are drawn from the "Company Account" balance displayed on the left side of the page.
  5. Submit the recognition.

 

Pending Approvals

Approving recognitions in the Pending Approvals queue may cause an "Insufficient Points" error, meaning the recognition or Earn program budget lacks enough points. Follow these steps to fix it:

  1.  Log in to your account.

  2. Click the bell icon in the top navigation menu, then select “View All” under "Pending Approvals," or select “Approvals” in the left navigation menu.
  3. Click the arrow symbol to the left of the recognition or Earn request awaiting approval.
  4. Note the name of the budget from which the pending points will be awarded.
  5. On the homepage, select the Admin button at the bottom of the left navigation menu.
  6. Click “Finance,” then “Budgets” in the left navigation menu.
  7. Locate the identified budget.
  8. Click the "..." icon to the right of the budget you want to fund, select "Add/Remove Points," enter the required number of points to cover the recognition, and click "Update Balance." The added points are drawn from the "Company Account" balance displayed on the left side of the page.
  9. Approve the pending recognition or Earn request.

 

Adding Points to Budgets

An "Amount not valid" error occurs when there aren't enough points in the Company Account to add to the budget. Follow these steps to add points to your platform.

  1. Log in to your account.
  2. On the homepage, select the Admin button at the bottom of the left navigation menu.
  3. Click “Finance,” then “Budgets.”
  4. Select "Add Points" in the "Points Summary," or click the dollar bill icon just to the left of your name at the top right corner of the screen.
  5. If adding points via the dollar sign icon, click the "Add Points" button on the "Points Management Page."
  6. You will be prompted to enter the number of points you wish to add to the platform. Enter a value in either the "Points" or "Funds" boxes, and the equivalent value will automatically populate in the other corresponding box. For your convenience, your platform's point-to-currency ratio is displayed directly below these boxes.
  7. Add a note to the deposit and click "Add Points." This may trigger an invoice depending on your invoicing method. Check your invoicing method before proceeding.
  8. The updated "Company Account" balance appears in the "Points Summary" on the left of the Budgets tab.
  9. Click the "..." icon to the right of the budget you want to fund, select "Add/Remove Points," enter the required number of points to cover the recognition, and click "Update Balance."
     

Please also refer to the following articles for more context:

If you have any questions, please contact Awardco Admin Support.

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