Encore offers an exciting way to amplify the impact of your recognitions! This feature empowers managers and users with budget access to reward exceptional efforts with additional points. It ensures that outstanding contributions receive the extra acknowledgment they deserve, meaningfully recognizing the hard work of team members. By enabling Encore, you'll create an even more powerful recognition experience, fostering a stronger culture of appreciation and motivation throughout your organization.
For detailed, step-by-step instructions on setting up Encore, understanding the user experience, and finding answers to frequently asked questions, please continue reading.
Important Notes:
- Adding points to a recognition via Encore requires budget access. Users cannot add points to recognitions they've given to themselves.
- Recognitions generated through automated programs (such as Service Awards, Onboarding, and Birthdays) are not eligible for Encore points.
Setting Up Encore
- Select the Admin button at the bottom of the left navigation menu.
- From the left navigation menu, select “Recognition,” "Programs," then “Encore.”
- Click Set up Encore.
- Enable Encore by toggling the first switch.
- Configure how points will be displayed when users add points to recognitions:
- Provide a single preset amount.
- Allow custom amounts, if desired.
- Ensure that individuals awarding extra points have the appropriate budget access:
- Allowed Budgets: Leave this option toggled All to permit givers to award from any budget they have access to. Toggle Limited to restrict Encore points to be given from specific budgets, and specify those budgets from the dropdown menu
- Under Budget Amounts, toggle Show to make remaining budget balances visible to those giving Encore points. Toggle Hide to keep budget balances hidden.
- Configure whether all users with budget access can give Encore points, or limit access by user or metadata. Multiple user and/or metadata values can be added.
- Determine if recognitions from specific programs are eligible for Encore:
- Toggle All to make all recognitions eligible.
- Toggle Limit Program and select specific programs to limit eligibility.
- Set comments as either Required or Optional when giving points via Encore (Recommended: Required). Comments will appear on the recognition in the social feed.
- To notify recipients of an Encore, toggle Yes to enable email notifications. Note: The email template is not customizable.
- Click Save to finalize the Encore setup.
How to Encore a Recognition
The process of adding extra points to a recognition with Encore is outlined below. For further details, refer to the Adding Extra Points to Recognitions with Encore support article.
- On the homepage click on the Feed tab.
- Scroll to the desired recognition and click the Encore button.
- Enter a comment, select a preset point amount, or input a custom amount (if available). The view/what information is required may vary.
- Select the budget from which the points will be deducted, and then click Give Encore.
- After submission, the Encore will appear in the recognition’s comments. The added point amount will only be visible to the recipient.
Frequently Asked Questions
- Does it cost extra to implement Encore?
- The cost of implementing Encore depends on your Awardco contract. Please consult your Awardco representative for more information.
- How come all my employees can't Encore?
- To use Encore, users must have access to a budget. Some programs may allocate points through centralized budgets, limiting individual budget access. If you want managers or users to have the ability to use Encore, you'll need to set up budgets they can access.
- Can I Encore a private recognition?
- No, private recognitions are not eligible for Encore. This is by design to maintain the privacy of those recognitions.
- How do Encored recognitions appear in reporting?
- In the Recognition Details report, an Encore will display as a recognition but will be specified as an Encore in the Program Name and Recognition Source columns.
If you have any questions, please contact Awardco Admin Support.