Configuring Reviewer Access for Flagged Content (Legacy)

The ability to flag content on the Awardco Social Feed helps maintain a positive and respectful environment for all users. Super Admins can set up appropriate permissions for 'reviewers' to have access to flagged content. Follow this guide to learn how to manage flagged recognitions in Awardco.

1. How to Flag Content
2. Flagged Content Review Process
3. Granting Access to Flagged Content Notifications
4. Frequently Asked Questions

How to Flag Content

1. Locate the Content:
   • On the Social Feed, find the content you wish to flag (recognition text, comment text, image, gif etc.) 
2. Click the “Flag for Review” Option:
   • Click on the three-dot menu. 
   • Select “Flag for Review.”
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3. Complete the ‘Flag Content for Review’ Form:
   • A form will appear prompting you to provide the required information.
   • Fill out the form, providing applicable details, explaining why you're flagging the content.
   • 
4. Submit Your Flag:
   • Click “Submit for Review”.

For more details, refer to the user-facing article: Flagging Content on the Social Feed. 

Flagged Content Review Process

Once content is flagged Super Admins and users with the “Admin Flagged Content” permission will receive an email notification. The email includes a copy of the 'Flag Content for Review' form, details of who flagged the content and when, as well as links to helpful articles if it is decided that action is necessary (edit or delete the content).

Flagged content remains visible on the Social Feed until reviewed and action is taken. As a reviewer, if you decide that a recognition should be removed from the social feed you may do either of the following:

• Delete the recognition (for Super Admins): Follow the steps in the Deleting Recognitions support article to remove a recognition. Keep in mind that any associated point values will be returned to the budget from which they were allocated.
• Impersonate the Recognition Giver: If your role lacks permissions to delete recognitions directly, use the User Impersonation feature to access the recognition giver’s account and edit or remove the content.

There is no current notification back to users who originally flagged the content. If you would like to inform them of the status of the review, or any related actions, please communicate with them directly.

Granting Access to Flagged Content Notifications

By default, all Super Admins have access to review flagged content notifications. To grant access to additional users, ensure the User's Role has the necessary permission:

1. Log in to your Awardco account.
2. Click on the Admin button on the homepage.
3. Navigate to the Settings tab.
4. Select Permissions under Company Settings.
5. Locate the role you wish to edit, click the stacked-three dots, and select Edit.
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6. Click Next twice to reach the “Permissions” page.
7. Check the box next to Admin Flagged Content.
8. Click Save & Apply.
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Frequently Asked Questions

• Q: What content can be flagged?
  • A: Any content visible on the Social Feed, including recognitions, awards, memory books, comments, and images.
• Q: Can private recognitions be flagged?
  • A: Yes, content from both public and private feeds can be flagged.
• Q: Will my flagging be anonymous?
  • A: Your identity will be visible to the reviewer of the flagged content so that they can follow up if additional information is needed. However, the 'content creator' will not be notified of the flagged action or who reported the content.
• Q: Are flagged notifications mandatory?
  • A: Yes, email notifications for flagged content are always enabled for Super Admins.
• Q: How will users flagging recognitions know if action was taken?
  • A: Currently, there is no automated notification system to inform flagging users of the outcome.
• Q: Do Reviewers have to take action?
  • A: Not all flagged content requires action; reviewers can determine whether the content violates guidelines and act accordingly.
• Q: Will Flagged Content still be visible on the feed?
  • A: Yes, flagged content stays visible until reviewed and action is taken.
• Q: Can multiple Users flag the same content?
  • A: Yes, content can be flagged by multiple users, and all flags are aggregated for reviewer consideration.
• Q: Is there any indication to users that content is currently in 'flagged' state?
  • A: No, there is no visible marker indicating that content is flagged.
     

If you have any questions, please contact Awardco Admin Support.