Mobile Top-Ups offer a seamless way for employees to redeem points for prepaid mobile services, such as talk or text. This option is especially useful in regions where traditional gift cards or other redemption methods are not widely available. In this article, we'll walk you through what Mobile Top-Ups are, how to implement them, and provide answers to common questions.
Note: This option is available in select countries outside the United States. Reference the “How to Redeem Points for Mobile Top-Ups” support article to view the user redemption experience.
What are Mobile Top-Ups?
Mobile Top-Ups allow users to redeem points for balance added directly to a prepaid mobile phone account. This balance can be used for talk or text, depending on the operator and country. Top-Ups are sent directly to the phone number provided during the redemption process, ensuring quick and easy access to mobile services without needing to purchase or redeem gift cards.
Key Features:
- Direct Balance: Points are converted into a prepaid balance, which is added directly to the user's mobile number.
- Quick Turnaround: The balance is typically applied within 1 to 5 business days.
- No Extra Steps: Once the top-up is completed, users can immediately use the added balance for calls or texts
- Global Reach: Mobile Top-Ups are available in countries where local redemption options are limited, offering a more tailored solution for employees.
How to Implement Mobile Top-Ups
Since setting up Mobile Top-Ups requires coordination with Awardco, here’s how the process works:
- Reach Out to Your Awardco Contact:
- To initiate Mobile Top-Up redemptions, contact your designated Awardco representative. They will provide details about the process and help determine the availability of this service for the regions you're interested in.
- Define the Countries and Operators:
- Work with your Awardco point of contact to identify the countries and mobile operators where you want to offer Mobile Top-Ups. Awardco has partnered with over 600 mobile operators worldwide to deliver this service.
- Catalog Creation:
- Awardco will create a customized redemption catalog based on the countries and operators you select. This catalog will allow users to redeem their points for mobile balances that are sent directly to the phone numbers they provide.
- Review and Approval:
- Once the catalog is set up, your Awardco contact will review the options with you to ensure everything is configured correctly before it goes live for your users.
- Launch Mobile Top-Ups for Your Team:
- After the setup is complete and the catalog has been approved, the Mobile Top-Up option will be available for your employees to redeem.
Frequently Asked Questions
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In which countries are Mobile Top-Ups available?
- The availability of Mobile Top-Ups depends on the mobile operators Awardco has partnered with in various regions. For the most up-to-date information, please contact your Awardco point of contact to discuss current availability.
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How long does it take for employees to receive their top-up?
- Once a redemption is made, the top-up is typically applied to the mobile number within 1 to 5 business days. Users can check their balance with their mobile operator once the process is complete.
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Can we offer data plans as part of the top-up?
- Currently, the focus of Mobile Top-Ups is on talk and text minutes. Your Awardco representative can provide updates on any future developments.
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How do employees redeem points for a top-up?
- Employees can redeem points for Mobile Top-Ups by navigating to the ‘Spend Points’ landing page of their platform, selecting the Mobile Top-Up option, choosing their mobile operator, and inputting their mobile number during checkout.
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What if an employee enters the wrong phone number?
- Unfortunately, all transactions are final once the top-up is processed, as the balance is applied directly to the phone number provided. It’s crucial for users to double-check their information during the redemption process.
If you have any questions, please contact Awardco Admin Support.