This article will help you to understand the thorough testing process that Awardco will follow to ensure stress free launch and smooth transition into full adoption.
Note: This testing guide is designed for the Awardco Recognition platform. If you are launching Awardco Engage, your testing process is significantly more streamlined and focuses primarily on user data and survey delivery. Please consult your Implementation Consultant for Engage-specific testing steps.
Testing Philosophy
We use a multi-round approach to eliminate as many errors as possible before the platform launches. Since it is unlikely that all errors will be identified in one step, we use multiple rounds of testing and review to avoid issues.
Steps to Test
Step 1: Testing During Configuration
As the Implementation Consultant configures settings during implementation, each configuration includes a final step to test all of the functions and rules. Most errors will be caught during this step.
Step 2: Client Testing
While we can check for functionality, you as the client have more visibility into the vision of your platform. If you have any questions while testing, you can reach out to your Implementation Consultant or search our help article database at support.awardco.com. The following list will link to specific articles that can be helpful.
Outline of what you should test:
- Users
- Homepages & Award Networks
- Budgets
- Email Templates
- Service Awards
- Birthday Awards
- Onboarding Awards
Step 3: Platform Overview
The Platform Overview document is a general outline of your platform. Your Implementation Consultant will send it to you during the testing phase of your implementation.
- Awardco - Once the Implementation Consultant receives confirmation that the Platform Overview contains correct information, the Implementation Consultant will ask someone else on their team to review the Client’s platform. The teammate will confirm that everything functions correctly on the platform and that settings have been configured as outlined.
- Your Team - When the Platform Overview is sent, the client will review and confirm all information is correct.
Step 4: Final Check
After Step 3 is complete, the Implementation Consultant will wipe all test and demo data from your platform. They will upload anew any data that will be used post-launch.
Final test will include:
- Payment and Invoice Method
- Amazon Purchasing (if applicable)
- Bulk Uploads
- All automated programs (birthday, service, and onboarding awards)
- Users
If you have any questions, please contact Awardco Admin Support.