User phone numbers must be provided for employees to receive SMS notifications. There are two ways that phone numbers can be entered into the system:

1. User Profile — Phone numbers can be added/updated on user profiles within the Awardco platform.
2. User File — Clients can include a phone number column on their user file (titled: Phone Number).

Phone Number Formatting

Phone numbers MUST include a Country Code. When importing them via the User File, they must be in one of the following formats:
 

1. +[CountryCode][PhoneNumber]

• "+" plus sign, followed by the country code, followed by the phone number.
• The number must have no other special characters or spacing.
• For example, a number would look like this: +18003200893

2. [CountryCode][PhoneNumber]

• No "+" plus sign, but still includes the country code followed by the phone number.
• The number must still have no other special characters or spacing.
• For example, a number would look like this: 18003200893
• In this situation, you must work with your Awardco representative to have our system append the plus sign onto the front of your phone numbers.

If you have any questions, please contact Awardco Admin Support.